Fay Milward completed a BEd and gained Qualified Teacher Status. Since qualification she has taught in mainstream, specialist settings and been part of an Outreach Team for children with Social Emotional and Mental Health needs, predominantly working in the London Borough of Croydon. Fay was a SENDCo at a Special School before 2008. Fay joined STEP Academy Trust in April 2014 and has been an Inclusion Lead (SENDCO and Designated Safeguarding Lead) since 2016. Fay jointly leads SEND as a SEND Leader across STEP Academy Trust.